Here for You
True, the ProHealth Billing Office is responsible for sending bills to your mailbox, but many people don’t realize it’s also a resource to help patients get maximum reimbursement from insurance companies—and the place to discuss payment plans when necessary. Ready to get to know the Billing Office a little better?
The ProHealth Billing Office accepts most commercial insurance plans, but patients should always check with their insurance providers about coverage before scheduling an appointment or procedure. “Nine times out of 10, the insurance company will come through, but it’s always smart to verify,” says ProHealth Billing Office Supervisor Janet VanDyke. “We don’t want anyone to be stuck with a bill that isn’t covered.” In addition to commercial insurance, the Billing Office is experienced in working with Public Aid and Medicare plans.
When you’re denied
The staff frequently goes to bat with insurance carriers for patients. In situations where the patient and physician believe a claim should be covered, the Billing Office contacts the insurance company and offers to provide documentation—such as physician notes—to help get claims paid for patients.
Payment plans are available in some cases. Payment at the time of service is expected, but the Billing Office may arrange a payment plan for larger bills.
Paying a bill
The ProHealth Billing Office accepts Visa, MasterCard, and Discover and is able to process credit and debit payments over the phone. Online bill paying is not an option at this time.
600 S. 13th St., 3 South, Pekin
Monday - Friday: 8:00 a.m. - 4:30 p.m.