Pekin Hospital

Billing & Insurance

Billing & Insurance

Here for You

True, the ProHealth Billing Office is responsible for sending bills to your mailbox, but many people don’t realize it’s also a resource to help patients get maximum reimbursement from insurance companies—and the place to discuss payment plans when necessary. Ready to get to know the Billing Office a little better?


The ProHealth Billing Office accepts most commercial insurance plans, but patients should always check with their insurance providers about coverage before scheduling an appointment or procedure. “Nine times out of 10, the insurance company will come through, but it’s always smart to verify,” says ProHealth Billing Office Supervisor Janet VanDyke. “We don’t want anyone to be stuck with a bill that isn’t covered.” In addition to commercial insurance, the Billing Office is experienced in working with Public Aid and Medicare plans.

When you’re denied

The staff frequently goes to bat with insurance carriers for patients. In situations where the patient and physician believe a claim should be covered, the Billing Office contacts the insurance company and offers to provide documentation—such as physician notes—to help get claims paid for patients.

Payment plans

Payment plans are available in some cases. Payment at the time of service is expected, but the Billing Office may arrange a payment plan for larger bills.

Paying a bill

The ProHealth Billing Office accepts Visa, MasterCard, and Discover and is able to process credit and debit payments over the phone. Online bill paying is not an option at this time.

Fast Facts


600 S. 13th St., 3 South, Pekin


Monday - Friday: 8:00 a.m. - 4:30 p.m.



ProHealth Medical Group operates primary care and specialty practices in Pekin, Illinois.

ProHealth ENT
600 S. 13th St., Suite I Get Directions
Pekin, IL 61554
(309) 620-9848

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® 2017 UnityPoint Health - Pekin


ProHealth General Surgery
600 S. 13th Street, Suite IGet Directions
Pekin, IL 61554
(309) 620-9327

Medical Equipment &

1416 N. 8th Street Get Directions
Pekin, IL 61554
(309) 347-4663

710 Illinois Avenue Get Directions
Mendota, IL 61342
(815) 539-6506


ProHealth Obstetrics & Gynecology
600 S. 13th Street, Suite D Get Directions
Pekin, IL 61554
(309) 620-9980


ProHealth Pediatrics
3223 Griffin Avenue Get Directions
Pekin, IL 61554
(309) 353-1822


ProHealth Primary Care
19 Olt Avenue Get Directions
Pekin, IL 61554
(309) 353-6301


ProHealth Pulmonary Specialists
600 13th Street, Suite L Get Directions
Pekin, IL 61554
(309) 353-0388